Missing Calendar Appointments in Outlook

I have recently discovered an anomaly in Microsoft Outlook 2003 in which Calendar Appointments disappear from personal calendars. At this point I suspect a vast number of users that may experience this issue. Although we are researching this further to find the root cause, I've so far learned of similar problems fixed by a hot-fix for Microsoft Exchange 2003.

This is what you can do to see the problem.

1. Go to your personal calendar in Outlook 2003.
2. Create a new appointment, and invite someone else in the office.
3. Make sure that the other person has Auto Accept enabled. Also, for test purposes, choose a time that will not conflict with anything on the invitees calendar.
4. Send the appointment.
5. At this point the other user will see the appointment on their calendar, but will also have an ACCEPT notice in their inbox.
6. If you DELETE the inbox message, you will also delete this appointment.

This is especially critical when UPDATES are being sent to appointments, which they often are when Docket Entries are changed in TrialWorks.

I've learned of a Microsoft Exchange Hotfix that we are currently testing to see if it resolves the issue. Keep reading my blog for more details, I'll post them as they come about.

Related KB Articles:

http://support.microsoft.com/kb/899704/en-us
http://support.microsoft.com/kb/883672/en-us
http://support.microsoft.com/kb/894470/en-us
http://support.microsoft.com/kb/889097/en-us

- Karl J