TrialWorks 9.37b with the latest TrialWorks Add-In is available as of 10/24/2007. The package is a supplemental patch, and not a complete upgrade. Version 9.38 is expected in the next few days, so users are encouraged to wait for the next release. The version of the TrialWorksAddin.dll is 7.3.0.3253
This version addresses a few e-mail filing problems which would have resulted in messages not being filed from the INBOX, under certain cricumstances. Issues related to this fix typically involved e-mail messages with attachments, but were not limited to that.
TrialWorks Add-In problems may result from an array of problems. Assuming that all other potential problems have been reasonable dealt with (such as WinWord as email editor, LoadBehavior, DisabledItems, Registration, and that users are running MSG functions) the next step is to examin the TrialWorkAddIn.LOG file for this error:
"Error in EmailFilerTimer_Timer:Object variable or With block variable"
IF the error is seen and all other potential failures have been eliminated apply this update immediatley.
Since it is crucial that OUTLOOK be closed during the install of the new add-in, in some cases it may be more efficient to deploy the patch using the Windows logon script than using our TrialWorks messaging option.
Here is a list of commands that may be helpful:
----[ open SBS logon script in notepad from RUN command]------
notepad file:////[servername]/NETLOGON/SBS_LOGIN_SCRIPT.bat
---[insert the text below to the logon script] ----
REM - TrialWorks Aoutlook Addin Update 10/24/2007
xcopy file:////[SERVERNAME]/TrialWorks/Temp/Binn/TrialWorksaddin.dll %windir%\system32\ /D /Y /C
%windir%\system32\regsvr32.exe %windir%\system32\TrialWorksaddin.dll /s
---- [ save the file ] ------
Ask the users to restart their computers. ASking them to Log off and back on can be misunderstood.
